Last updated: 1 November 2026
We want this to be fair and simple. This page explains exactly when you get your money back and how.
When you get a full refund
You get a full refund of the amount paid if:
- we did not deliver the service: your place did not appear on the map, your wish did not burn in the fire on 31 December through our fault, or you did not get your personal page;
- you were charged twice for the same order (duplicate payment);
- a technical error occurred: for example, money was taken from your card but the order was not marked as paid, or you were charged a wrong amount;
- someone else took your place at the same moment and you chose a refund instead of the nearest free place;
- we refused your wish, name or words after payment because it was illegal (see below).
When there is no refund
The service is digital and is delivered immediately: your place appears on the map and your personal page opens right after payment. So once your place has appeared on the map, a change of mind is not a reason for a refund, except where the law requires it.
Also not grounds for a refund:
- your wish, name or words were hidden by moderation, while being checked or because it broke the rules (for example, because it contained a name, phone number or link). A hidden wish still burns and your place stays on the map, so the service counts as delivered;
- you have not written your wish yet, or chose not to write it. The wish is included in the price of the place and is not charged separately;
- your wish burned in the fire on 31 December but was not shown separately on the YouTube stream (for example, because very many wishes burned at once or YouTube was interrupted);
- after 31 January 2027, the map became a read-only archive page or was removed;
- your card issuer charged a currency conversion fee. This fee is set by your bank, not by us.
Good to know
- One payment covers the place, the room and one wish. There is no separate payment for the wish, so there is no separate refund for it.
- If, rarely, someone else takes your place at the same moment, we offer you the nearest free place or a full refund, whichever you prefer.
- If, after payment, we refuse your wish, name or words because it is illegal, the place is removed from the map (or not shown on it) and you get a full refund.
- Nothing is charged for a place saved before payments open.
- When a place is refunded in full, it is removed from the map and becomes free again.
How to request a refund
- Write to hello@lightarmenia.com within 14 days of payment. If the problem is that something was not delivered on time, you can also write within 14 days of the date it should have been delivered.
- Include your order code or the link to your personal page, the payment date and amount, and briefly describe the problem. Never send us your card number.
- We reply within 24 hours and tell you whether the refund is approved.
How the money comes back
- Refunds are made to the same card you paid with, through the bank. We cannot refund to a different card, in cash or to another person.
- The refund is in AMD, for the same amount you paid. If your card is in another currency, the final amount on your statement may differ slightly because of your bank's exchange rate.
- Once we have sent the refund, it usually reaches your card within 5–10 business days, depending on your bank.
- After a refund, the order is marked as refunded. Its 20% share is removed from the children's gift fund.
Contact
[Company legal name], TIN [Tax ID], [Registered address]. Email: hello@lightarmenia.com. Phone: [Phone number].